Company Name: Schloss Mittersill Hotel GmbH & Co KG
Managing Director: Hildegard Gandler
Self-chosen Company Name: Schloss Mittersill Hotel GmbH & Co KG
Supervisory Authority: District Authority Zell am See
Member of the Salzburg Chamber of Commerce
Industry Group: Hospitality
Commercial Register Number: 355263X
VAT ID: ATU 66365248

The terms and conditions applicable are the AGBH: General Terms and Conditions for the Hospitality Industry.

Privacy & Cookies

Privacy Policy According to the Telecommunications Act (TKG) and the Data Protection Act (DSG)

Data processing

Personal data that you have provided to us via a website or email will only be processed for correspondence with you and solely for the purpose for which you have provided us with your data. The provided data will only be forwarded to the relevant department within the company.

We assure you that your personal data will not be shared with third parties unless required by legal regulations.

Data Storage
The data you provide to us will only be stored for as long as necessary to fulfill the purpose for which it was entrusted to us. If legal retention periods must be observed, they will be complied with. If you no longer consent to the storage of your personal data, we will delete the stored data upon your request. If your personal data has changed, we will correct it based on your information.

Changing Cookie Settings
In your browser settings (e.g., Internet Explorer, Safari, Firefox, Chrome), you can specify which cookies you want to allow or reject. The exact location of these settings depends on your browser. You can find the relevant settings using your browser’s help function.

Online Dispute Resolution
Since January 9, 2016, the EU Regulation on Online Dispute Resolution in Consumer Matters (No. 524/2013) has been in effect. Disputes between consumers and traders related to online purchase contracts or online service contracts can be resolved through the following online platform:
http://ec.europa.eu/consumers/odr/

We value the security of your data. We use it solely for its intended purpose and only share it with third parties if they contribute to fulfilling that purpose under our explicit instruction.
Under the EU General Data Protection Regulation (GDPR) and the Federal Law Gazette 2017/120 (LINK) of the Republic of Austria, effective as of May 25, 2018, users have the right to request free information about the personal data we have stored about them. Additionally, every customer or user has the right to request correction of inaccurate data, blocking, and deletion of their personal data, provided that no legal retention or reporting obligations conflict with this.

Contact with Us
If you contact us via our contact form on our website or by email, the data you provide will be stored for six months in order to process your inquiry or in case of any follow-up questions. Your transmitted data will not be shared without your consent.

Data Storage
To facilitate the shopping process and for later contract processing, the webshop operator stores the IP address of the connection owner, as well as the name, address, email, phone number, and credit card information through cookies.

For contract processing, the following data will also be stored with us:
Email, phone number, address.

The data you provide is required for the fulfillment of the contract and for the execution of pre-contractual measures. A contract cannot be concluded without this data. The collected data will not be shared with third parties, except for the transmission of payment data (credit card information) to the processing banking institutions/payment service providers for the purpose of charging the purchase price, to the shipping company (transport company) commissioned by us, which is responsible for delivering the goods, and to our tax advisor to fulfill our tax obligations.

If you cancel the purchase process, the data stored with us will be deleted. If a contract is concluded, all data resulting from the contractual relationship will be stored for the duration of the statutory retention period for tax purposes (7 years). The transmitted name, address, purchased goods, and purchase date will be stored beyond that until the expiration of the product liability period (10 years). Data processing is carried out based on the legal provisions of § 96 (3) TKG and Art. 6 (1) (a) (consent) and/or (b) (necessary for contract fulfillment) of the GDPR.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your device through your browser. They do not cause any harm. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser during your next visit. If you do not wish this, you can configure your browser to notify you about the setting of cookies and allow them only on a case-by-case basis. Please note that disabling cookies may limit the functionality of our website.

Google Maps

Our website uses features of the web mapping service "Google Maps." The service provider for this feature is:

Google Ireland Limited
Gordon House, Barrow Street
Dublin 4, Ireland
Tel: +353 1 543 1000

As part of the use of Google Maps, it is necessary to store and process your IP address. Google typically transfers the data to a server in the USA and stores it there. The processing is carried out by the service provider (mentioned above), and the operator of this website has no influence on the data transmission.

The data processing is based on the legal provisions of § 96 (3) TKG and Art. 6 (1) (f) (legitimate interest) of the GDPR. The use of Google Maps enhances the visibility of locations provided on our website.

For more information on how the service provider "Google" handles user data, please refer to their privacy policy:

https://policies.google.com/privacy?hl=de .

Google verarbeitet die Daten auch in den USA, hat sich jedoch dem
EU-US Privacy-Shield unterworfen.

https://www.privacyshield.gov/EU-US-Framework

Google Fonts

Our website uses fonts from "Google Fonts." The service provider for this feature is:

Google Ireland Limited
Gordon House, Barrow Street
Dublin 4, Ireland
Tel: +353 1 543 1000

When you visit this website, your browser loads the fonts and stores them in the cache. As a visitor to the website, you may receive data from the service provider, and Google may, under certain circumstances, set cookies on your device or analyze them.

The use of "Google Fonts" serves to optimize our services and ensure a consistent display of content. This constitutes a legitimate interest according to Art. 6 (1) (f) GDPR.

For more information about Google Fonts, you can visit the following link:
Google Fonts FAQ

For more information on how Google handles user data, you can refer to their privacy policy:
Google Privacy Policy.

Google processes the data in the USA but has self-certified under the EU-US Privacy Shield framework:
EU-US Privacy Shield Framework

Server Log Files

This website and its associated provider automatically collect information during the use of the website in the form of "Server Log Files." This includes, in particular:

• IP address or hostname
• The browser used
• Duration of stay on the website as well as the date and time
• Pages viewed on the website
• Language settings and operating system
• "Leaving Page" (URL from which the user left the website)
• ISP (Internet Service Provider)

The collected information is not processed in a personally identifiable manner or linked to personal data.

The website operator reserves the right to evaluate or verify this data in the event that unlawful activities are detected.

Newsletter

You have the option to subscribe to our newsletter through our website. For this, we need your email address and your confirmation that you agree to receive the newsletter.

If you use the option to subscribe to our newsletter, your email address and your consent/agreement to receive the newsletter will be required. Following your subscription to our newsletter, you will receive a confirmation email with a link to confirm your subscription. You can cancel your subscription at any time. Please send the cancellation request to our email address: 

office@schloss-mittersill.com.

Your data related to the newsletter distribution will be promptly deleted by us in the event of a cancellation. The lawfulness of the data processing that occurred up until the revocation, based on your consent, will not be affected

Your Rights as a Data Subject

As a data subject, you have the following rights regarding your data stored with us:

1. Right to Access
   You have the right to obtain confirmation about whether your personal data is being processed and, if so, to access that data along with additional information.
2. Right to Erasure
   You have the right to request the deletion of your personal data, provided that there are no legal reasons preventing this.
3. Right to Rectification
   You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
4. Right to Data Portability
   You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
5. Right to Withdraw Consent and Object to Data Processing
   You have the right to withdraw your consent to the processing of your personal data at any time, and you also have the right to object to data processing based on legitimate interests.
6. Right to Restriction of Processing
   You have the right to request the restriction of processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or if the processing is unlawful.

If you suspect that there have been violations of data protection laws during the processing of your data, you have the option to file a complaint with us (office@schloss-mittersill.com) or with the data protection authority.

You can contact us using the following details:

Website Operator: Schloss Mittersill Hotel GmbH & CoKG
Phone Number: +43 6562 20200
Email: office@schloss-mittersill.com

Data Protection Officer

You can reach our Data Protection Officer at:
Name: Iris Marie Diersch
Email: personal@schloss-mittersill.com
Phone: +43 6562 20200